Service Account Manager

Position Summary

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Position Details

Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Sells new service maintenance agreements and truck-based service & project work.

Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.

Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.

Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.

Continuously generates new sales by using existing and potential customer networks and social networking.

Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.

Develops and executes customer account plans for key and target customers.

Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.

Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.

Partners with Service Supervision and Technicians for repair and replacement opportunities.

Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover mtgs.

Qualifications

Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience

2+ years of direct relevant experience

Strong knowledge of service policies, procedures and capabilities

Strong verbal and written communication, including presentation skills

Strong customer service skills and ability to develop customer relationships

Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)

Solid negotiation skills

Strong collaboration skills internally and externally, with strong problem-solving abilities

Frequent travel to job sites within assigned region

Strong Microsoft Office skills, including Excel, Word and PowerPoint.

Solid knowledge of CRM

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

401(k) plan with 50% company match (no cap) and immediate 100% vesting

Medical, dental, and vision insurance (100% paid for employee)

Annual bonus program based upon performance, achievement, and company profitability

Term life, AD&D insurance, and voluntary life insurance

Disability income protection insurance

Pre-tax flexible spending plans (health and dependent care)

Paid parental leave

Paid holidays, vacation, and personal time

Training/professional development opportunities and company-paid memberships for professional associations and licenses

Wellness benefits

About Southland Industries

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).