Reservations Executive

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle.

Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day.

We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We have a vacancy for a Reservations Executive to join our wonderful central booking team.

This hybrid role is based in Dublin.

Key Areas

Managing guest reservations and inquiries via phone and email

Delivering exceptional guest service and communication

Accurately processing bookings in Opera PMS

Supporting revenue generation through upselling and cross-selling

Collaborating with hotel teams to exceed guest expectations

Job Purpose

The Reservations Executive plays a key role in the success of our Central Reservations Office. Acting as the first point of contact for guests, this role ensures all reservations and guest interactions are handled efficiently, professionally, and with a personal touch.

Working closely with hotel teams across the group, the Reservations Executive ensures seamless booking processes, maximised revenue opportunities, and contributes to the delivery of outstanding guest experiences from the very first interaction.

Key Deliverables

Guest Service & Booking Management

Handle incoming calls and emails related to individual and group reservations in a prompt, professional, and engaging manner

Deliver consistent service standards that reflect the brand's premium offering and hospitality values

Support guests with detailed information on rates, packages, and special offers to help guide purchasing decisions

Manage special requests, guest preferences, and ensure accurate communication with hotel teams

System Accuracy & Communication

Accurately input bookings and updates into the Opera PMS system

Ensure all reservation information is complete, correct, and in line with standard operating procedures

Monitor daily arrivals and coordinate special arrangements with relevant departments

Maintain thorough understanding of promotions, availability, and rate strategies

Sales & Revenue Support

Confidently upsell room types, packages, and additional services to maximise revenue per booking

Identify sales opportunities and convert inquiries into confirmed bookings

Contribute to team goals around occupancy, average rate, and guest satisfaction metrics

Reporting & Administration

Assist in compiling daily, weekly, and monthly reports as required by the Reservations Manager

Complete departmental checklists and maintain reservation logs

Monitor and action waitlists, cancellations, and last-minute availability

Ensure GDPR compliance and secure handling of guest data

Preferred Experience

Previous experience in hotel reservations or front office essential

Working knowledge of Opera PMS required

Excellent communication skills, both verbal and written

Strong telephone manner and professional email etiquette

High attention to detail and strong administrative abilities

Confident, outgoing, and motivated team player

Ability to prioritise, multitask, and work efficiently under pressure

Schedule:

Monday - Saturday 8am-8pm (shifts 8am-4pm, 12:00- 8pm, 10am-6pm).

Bank Holiday hours (9am-5pm with a premium).

Benefits:

Eligible for a bonus and Company's Saturday premium

Global discounted staff room rates across the group

50% off Food and 25% Beverage across the group

Increased Annual Leave with Service

Friends and Family discount

Gym Membership Discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift (Monday - Wednesday)

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events and access to wellness platform

Employment Assistance Programme

Group discounts for cinema tickets, shopping deals etc

Team appreciation days

Service recognition

Regular fun-filled activities and gatherings for all teams across the group

Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

#HP