Group Head - Experience Design

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Role: Group Head – Experience Designer (UX)

Reporting to: Chief Experience Officer

Location: Andheri, Mumbai

Key Responsibilities:

Experience Design UX is responsible for planning and executing multiple projects/ accounts. In this role, you will be part of the experience design team(s) – UX and will develop solutions that meet the overall project and account goals.

Drive a strategic and conceptual vision across multiple platforms.

Collaborate with experience strategy and UI and UX Lead to define the experience based on human-centered needs and client goals and objectives. Keeper of strong design processes and methodologies.

Facilitate design thinking workshops with clients and interpret artifacts into business and user needs

Guide designers to define and design – diverge and converge ideas.

Mentor junior UX designers, visual designers, and content writers to execute design vision.

Partner with project management and front client conversations from a variety of industries. Experience in BFSI, FMCG, and Automotive is a plus.

Study industry trends and experience design practices.

Skills and Competencies

5 – 7 Years of industry experience, with emphasis on human-centered design.

Experience in user-centered design methods and techniques.

Experience in UX design, design systems, component libraries, pixels and interface design for mobile / web - responsive/native design and platform-based solutions.

Ecommerce experience is preferred

Digital agency experience and background preferred.

Experience working on and leading multiple projects simultaneously across large cross-discipline agile teams.

Ability to distil complex ideas into simple concepts, defend the work, and be the expert in the room.

Strong communication and presentation skills.

Strong experience design strategy skills and an eye for compelling visual storytelling

Able to find creative ways to get things done effectively and collaboratively.

Proficient with design tools such as Figma, Adobe XD, Sketch, In Vision, Miro for designing and prototyping solutions.

Open and curious to learn and grow skills in other areas of design.

Continuous learner of new things, promoting it, using it and finding new tools for effective implementation.

Bonus points for additional design capabilities and interests – Org design / Culture design, Service Design, EX, Circular design, Sustainability, Graphic design, etc.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.