Digital Service Engineer

Full-time

Group Service

Toronto - Hybrid

ABOUT THE JOB

We are looking for a highly technical Digital Service Engineer to join our team and support the delivery of critical digital solutions across industrial and energy sectors. This role combines advanced technical troubleshooting, software support, and service ownership, requiring expertise in .NET applications, SQL databases, system integrations, and production support environments.

As a key member of the Service Engineering team, you will investigate application and system issues, perform root cause analysis, troubleshoot software defects, analyze database performance, and work closely with development, infrastructure, and client teams to deliver timely resolutions. You will play an active role in maintaining system reliability, improving platform performance, and driving continuous technical improvements across our solutions portfolio.

This is an excellent opportunity for someone who enjoys solving complex technical challenges, working with enterprise software systems, and developing expertise in modern industrial digital technologies while maintaining a strong customer-focused mindset.

Salary: Up to C$80,000, depending upon skills and experience.

WHO ARE ITI GROUP?

Through our 50 year history, ITI Group has combined the skills, experience, and knowledge of many recognised and respected industry names to become a leading partner for industry. We develop and integrate digital transformation solutions for Energy, Nuclear and Industrial manufacturing sectors. We advance safe, secure and sustainable operations through the innovative use of technology.

You’ll be joining a global brand with locations across the UK, Europe and North America. Our people work together with clients to solve problems, unlock the potential of the connected world, and create solutions that deliver value.

At the heart of ITI Group is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic, with a personal approach. We are dedicated to working in partnership with our colleagues, leaders and customers, and developing a culture that allows us to inspire, and deliver a safe, sustainable future where people shine.

SUMMARY OF ROLE AND RESPONSIBILITIES

Technical Responsibilities

You will:

Perform advanced troubleshooting of .NET applications, services, APIs, and integrated software platforms.

Analyze and resolve issues using SQL Server, T-SQL queries, stored procedures, and database diagnostics.

Conduct root cause analysis of application incidents and implement permanent corrective actions.

Investigate system logs, performance metrics, and diagnostic data to identify and resolve technical issues.

Support deployment, configuration, and maintenance activities for customer-facing software solutions.

Work closely with Development, Infrastructure, and Product teams to resolve complex software defects.

Develop and execute SQL scripts to support investigations, data correction, and system validation activities.

Participate in system upgrades, software releases, testing, and change management processes.

Identify opportunities for automation, monitoring enhancements, and performance improvements.

Create and maintain technical documentation, knowledge articles, and troubleshooting guides.

Service Responsibilities

You will:

Manage incidents and service requests in accordance with agreed SLAs.

Provide regular technical updates to customers and stakeholders throughout the incident lifecycle.

Participate in on-call support for critical production systems.

Support continual service improvement initiatives through trend analysis and incident reviews.

Contribute to customer satisfaction by delivering high-quality technical support and effective communication.

IMPORTANT

As our Service Team deliver 24/7/365 (on call) services, we may require you to join an on-call rota. Typically, this will be a maximum of one week in four, though you can volunteer to participate more frequently, and this may be required on occasions. You will be compensated for periods spent on call, as well as any work done as a result of an on-call invocation. Our on-call services are typically limited to high priority incidents only, thus client demand during on call periods is typically low.

SUMMARY OF REQUIREMENTS

We are looking for:

Technical Skills & Experience

Required:

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline.

Experience supporting enterprise software applications in a production environment.

Strong knowledge of C# and .NET technologies.

Experience writing and troubleshooting T-SQL queries, stored procedures, and database objects.

Understanding of software architecture, APIs, and system integrations.

Familiarity with Windows Server environments and Microsoft technologies.

Experience using ticketing and incident management systems.

Desirable:

Experience with Azure services and cloud-hosted applications.

Knowledge of REST APIs and JSON.

Experience using Git, Azure DevOps, or similar version control and CI/CD platforms.

Understanding of cybersecurity best practices.

Experience supporting industrial, manufacturing, energy, or operational technology systems.

Familiarity with monitoring and observability tools.

VALUES

In line with our company values we are looking for someone who,

Will 'Deliver' what we promise

Will demand the highest levels of 'Safety and Security'

Will apply 'Technical Mastery'

Is committed to 'Continual Learning'

Can work 'Collaboratively'

Will challenge the norm to make a difference through 'Innovation'

WHAT YOU'LL LOVE ABOUT WORKING HERE

As a Great Place to Work® certified organisation with over 50 years of deep technology expertise, you’ll work alongside specialists who solve complex, real-world challenges. You’ll gain exposure to intelligent systems that power critical facilities - building skills that shape safer, smarter, and more sustainable operations.

WHAT WE CAN OFFER YOU

Inspire and innovate with us; Join ITI Group, a place where you can shine! Find out more about what we can offer you by visiting our careers page on the ITI Group Website.

At ITI Group our people are our best asset. We offer a variety of benefits, to attract and retain talent, which include:

15 days paid vacation, plus Public Holidays, and 2 personal days

Flexible start and finish times, including flexi-Fridays

Competitive Employee Referral Award Scheme

Employee Voice Forums

Voluntary Group Retirement Plan

Health and Wellbeing benefits payment and insurance scheme

Performance and Career Development

ITI is an equal opportunities employer. For more information, please refer to our Equality of Opportunity statement on the ITI Group Careers page.

Please note: to help our interviewers stay fully engaged in the conversation, we use an AI note taker during first-round interviews. It will join the meeting to create a transcript, which is used only to support the hiring process.