Reservations Agent

Job Ref: DAL5418

Branch: Maldron Hotel South Mall

Location: Maldron Hotel South Mall, Co. Cork

Salary/Benefits: Competitive Salary

Contract type: Flexi-Part Time

Hours: Part Time

Hours per week: 24

Posted date: 15/07/2026

Closing date: 15/08/2026

Reservations Agent

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

Free employee meals on duty

50% Off FB in all properties

€/£60 employee rate on rooms for all Dalata-owned hotels

30% off the Friends Family rate

Extra AL day for every year worked (5 days to a maximum of 5 days)

Employee Assistance Programme.

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager for local pension information)

Development Opportunities through our Dalata Academy- support your career journey

Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.

Give details of hotel facilities and pricing information.

Upsell other areas of the hotel or other properties in the group.

Ensure expectations are set correctly in advance of the guest’s stay.

What You'll Need:

Excellent customer service skills.

Ability to work independently and take initiative.

Outstanding communication skills.

Capability to remain calm and perform well under pressure.

Experience in a 3/ 4-star hotel is desired but not essential

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our 55 hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Located right in the heart of it all in Cork city centre, Maldron Hotel Shandon is beautifully set north of the River Lee and North Gate Bridge.

The area is steeped in history, from its medieval churches to its breathtaking architecture. Make us your epic basecamp to explore, located just a few minutes walk from the main shopping street, Opera Lane, and the city’s finest restaurants, bars and attractions such as the famous Shandon Bells. The area has it all.