People Operations Partner

WHO WE ARE

Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam - we're building the infrastructure of conversational commerce.

THE CONTEXT

Manychat's People Operations runs on a hub model. Each location - Spain, Netherlands, Brazil, Armenia, US - has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub.

You are Manychat Spain's single trusted People Operations expert. You operate within a global framework - global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you.

WHO WE'RE LOOKING FOR

We are looking for a People Operations Partner who can run the full people function for Manychat Spain - independently, confidently, and without hand-holding.

This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem.

What distinguishes this role:

You own the hub - not a piece of it. Everything people-related in Spain runs through you

You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) - they set the standards and tools; you own the local execution

AI is infrastructure, not optional - you build self-service and automation into your daily operations

You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked.

WHAT YOU'LL DO

Own the Spain Hub

Be the single point of contact for all people matters in Spain - for employees, managers, and global domain leads

Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub

Maintain a clear view of what's happening in the location - headcount, team health, open cases - and surface it proactively to the Head of People Operations

Employee Lifecycle, End-to-End

Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding

Manage complex and sensitive cases - difficult terminations - with care and in close partnership with the Compliance Partner

Own HRIS data quality in Humaans - employee records, org data, process accuracy

Coordinate payroll inputs accurately and on time with the Payroll Partner

Relocation & Settling-In

Coordinate settling-in support for employees relocating to Spain - partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months

Coordinate with immigration consultants and legal partners where needed

Support employees throughout - documentation, practical questions, the stuff that actually slows people down

Office, Workplace & Events

Own the day-to-day Barcelona office - facilities, vendors, employee requests, and local operations

Distribute global programs locally: welcome packs, swag, perks and recognition initiatives - in coordination with the global Workplace & Experience team

Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites

Manage facilities vendors, building management, and office operations end-to-end

Build AI-Native Operations

Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible

Build self-service so employees don't need to contact you for anything a good system can answer

Work with the People Tech lead to improve HR system workflows and automation in Spain

Connect to the Global Function

Work within the standards and tools set by domain leads - bring the global framework to life locally

Contribute to global People Ops initiatives and ensure Spain is consistent with the global model

Share what works in Spain with the hub community across locations

WHAT SUCCESS LOOKS LIKE (6 months)

People in Spain have a seamless experience across the full lifecycle - no gaps, no delays

Local processes and documentation are clean and current

Every open case is handled - or you know exactly where it stands and what's next

Office runs without daily intervention - vendors, operations, and requests handled proactively

AI and self-service handle the majority of routine employee queries

The Head of People Operations gets your updates, not surprises

WHAT YOU'LL BRING

Experience & Background

10+ years in HR Operations or People Operations, with strong hands-on experience in Spain

Proven experience coordinating relocation and settling-in support for international hires

Experience handling complex and sensitive terminations

Experience running or supporting office operations, workplace, and events alongside core HR

Experience in an international, fast-moving environment - operating independently and proactively

Proficiency in HRIS systems; strong written and verbal English; fluent Spanish

Skills & Mindset

Ownership instinct: you see what needs to be done and do it - across lifecycle, workplace, whatever comes

AI-native: you look for what to systematize, not what to protect

Strong judgment in ambiguous situations - you advise managers on hard calls, not just run process

High ownership: you don't wait for a task to land in your inbox - you know what's coming and prepare

Cross-cultural fluency: you work in a global team every day

Not what we're looking for: someone who needs a clear lane and a playbook for every situation

WHAT WE OFFER

Competitive salary, annual performance bonus

Professional development budget for relevant conferences, training, and coaching

Flexible benefits plan designed to support your individual needs

Comprehensive healthcare: inclusive health insurance covering medical, dental, and wellness programs

Hybrid work and generous leave options

In-office perks, including free meals and snacks

Company-funded sport activities, annual offsites and team-building events