Tech Lead (DaaS)

Mexico City, Mexico | Full time | Hybrid | R1560788

Overview

The Technical Lead serves as the primary technical authority for client data delivery projects within IQVIA's Data as a Service (DaaS) platform. This role provides technical leadership, mentors Configurators, supports Project Managers, and ensures successful delivery of client solutions while acting as an escalation point for complex technical and production issues.

Responsibilities

Lead technical implementation activities for client data delivery solutions.

Provide technical guidance, mentoring, and oversight to Configurators.

Partner with Project Managers to deliver projects on time and within scope.

Participate in client meetings, technical discussions, and solution reviews.

Design, implement, and support client data delivery processes and configurations.

Troubleshoot complex database, infrastructure, connectivity, and integration issues.

Serve as Tier 3 support for production incidents and escalations.

Review project deliverables, validate adherence to DaaS standards, and ensure quality compliance.

Coordinate with Product, Architecture, and Engineering teams to resolve platform issues and influence future enhancements.

Document best practices, share technical knowledge, and support continuous process improvement.

Required Qualifications

Strong hands-on experience with Snowflake, Databricks, and Redshift.

Experience with cloud platforms including AWS and Azure.

Knowledge of SFTP and enterprise data delivery environments.

Strong understanding of databases, data integration, and data delivery processes.

Experience troubleshooting infrastructure, connectivity, and production issues.

Proven leadership, mentoring, and stakeholder management skills.

English proficiency at C1+ level.

Preferred Qualifications

Experience with GCP.

Knowledge of pharmaceutical data and IQVIA datasets.

Experience in client-facing consulting, technical delivery, or data engineering environments.

Additional Information

Client-facing role with significant interaction with internal and external stakeholders.

High-volume delivery environment supporting multiple concurrent projects.

EST business hours coverage required (8:00 AM – 5:00 PM EST).

Occasional on-call or after-hours support for critical production issues.

Ideal Candidate

A senior data engineering or technical delivery professional with deep expertise in cloud data platforms, strong troubleshooting capabilities, excellent customer-facing communication skills, and the ability to lead and mentor technical teams while driving successful client outcomes.

️ IQVIA contacts candidates exclusively through its official recruitment channels, including corporate email addresses ending in @iqvia.com and company-authorized recruitment platforms.

If you receive a suspicious communication claiming to be from IQVIA through unofficial channels, we recommend that you do not share any personal information and contact us through our official channels for verification.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care - about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.