Client Consulting Manager

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy. The VCA Implementation Service (VIS) arm of the team supports implementation of recommendations by embedding dedicated resources across clients.

What a Consulting Manager, for Account Dedicated Team in the Visa Consulting and Analytics team does at Visa:

This role in Japan will be responsible for delivering the managed services for one of the largest issuing clients in Japan, enabling growth and improved profitability across their payments business.

A Consulting Manager is responsible for significant components of client engagements, and in some cases end to end delivery. Typically, this will involve interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below:

Responsibilities:

Support the preparation of client project proposals, providing input to objectives, scope, deliverables, approach, dependencies, roles and responsibilities

Develop a fact base by undertaking client interviews and analyzing client documentation or processes

Analyze Visa and client data to benchmark client performance vs. industry averages to identify performance gaps and improvement opportunities

Collaborate with data science team to leverage advanced data analytics capabilities

Collaborate with the hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed

Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices

Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Support implementation of VCA recommendations or client initiatives, using project management and problem-solving frameworks.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

Fluent Japanese and at least business level English proficiency

+8 years experience and a track record of high performance in payment related industry, IT or consulting company

Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor

Strong team orientation with a collaborative, diplomatic, and flexible style. Able to work effectively in a matrixed organization

Excellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysis

Excellent presentation skills, including strong oral and written capabilities

Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently

Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data

Strong commercial acumen, with experience in developing business cases with proven ROI.

What will also help:

Experience in payments, the retail banking industry, or technology are strongly plus

Experience in strategical consulting projects

PMP certification or experience in technical project management

Experience in customer experience design (using human-centered design / design thinking)

An understanding of statistical analysis, modelling, scoring schemes, etc.