Operational Risk Manager

Who We Are

At Pepper Money, we’re dedicated to helping people succeed - whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 26 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

As Manager, Operational Risk, you'll partner with leaders across Pepper Money to strengthen risk management practices and support a proactive risk culture. Working closely with the Senior Manager, Operational Risk, you'll provide Line 2 oversight, challenge and guidance to help the business identify, assess and manage operational risks while delivering practical solutions that support strong customer and business outcomes.

Partner with business stakeholders to identify, assess and manage operational risks in line with Pepper Money's risk management framework.

Facilitate and challenge Risk and Control Self-Assessments (RCSAs), ensuring risks, controls and actions are clearly defined and appropriately managed.

Provide constructive challenge on the design and effectiveness of controls, identifying opportunities to strengthen risk outcomes.

Support the uplift of operational risk capability across the business through training, coaching and practical risk guidance.

Review incidents and issues to ensure they are appropriately recorded, escalated and managed, while supporting meaningful root cause analysis and sustainable remediation.

Partner with project teams to identify and manage risks associated with business change initiatives and strategic projects.

Analyse operational risk data to identify emerging trends, themes and insights that support informed decision-making and governance reporting.

Maintain high-quality risk information within the GRC system, ensuring records are accurate, complete and up to date.

Champion a strong risk culture by promoting accountability, ownership and effective risk management practices across the organisation.

About you

You're a risk professional who enjoys partnering with the business to solve problems, challenge thinking and drive better risk outcomes. You combine strong analytical skills with a collaborative approach, allowing you to build trusted relationships while helping stakeholders confidently manage risk in a fast-paced financial services environment.

Bring experience in operational risk, compliance, assurance or a related risk discipline within financial services.

Have a strong understanding of risk management principles and the practical application of operational risk frameworks.

Demonstrate experience facilitating risk and control assessments and partnering with stakeholders to improve risk outcomes.

Possess strong incident and issue management experience, including root cause analysis and remediation oversight.

Have experience working with GRC systems and maintaining risk, control and action records.

Use excellent written and verbal communication skills to influence stakeholders and present complex concepts in a simple, practical way.

Apply strong analytical thinking and problem-solving skills to identify trends, assess impacts and recommend effective solutions.

Build trusted relationships, work collaboratively across teams and bring a pragmatic, solutions-focused approach to risk management.

Bring exposure to project risk, business continuity or major change initiatives, which would be highly regarded.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.

Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.

Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

Development: a full suite of development opportunities and a great team to learn from

Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives

Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options

Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!

Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

Pepper is proud of our inclusive and diverse workplace that we have built over the last 26 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.