Business Analyst - Client Discovery and Onboarding, Global Wealth Transformation & Growth Strategy

Requisition ID: 268242

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank Global Wealth Management's Digital Product BA Team is looking for an experienced Business Analyst to help shape the future of digital onboarding. Working across Product, Technology, Operations, and Compliance, you'll play a key role in a major digital transformation initiative, helping define client journeys, solve complex business challenges, and deliver meaningful outcomes for clients and the business.

Is this role right for you? In this role, you will:

Lead discovery activities to understand customer, business, operational, and regulatory needs.

Translate complex challenges into clear requirements, prioritized delivery plans, and structured themes, epics, and user stories.

Define success measures and ensure solutions align to desired business outcomes

Define and evolve end-to-end client journeys that simplify experiences, remove friction, and improve business performance.

Partner with Product, Design, Operations, Compliance, and Technology teams to design future-state onboarding experiences.

Identify opportunities to improve customer, advisor, and operational experiences across the journey.

Lead workshops and working sessions to align stakeholders on priorities, scope, sequencing, and value.

Communicate risks, dependencies, trade-offs, and impacts to support informed decision-making.

Act as a trusted advisor, bringing stakeholders together around shared outcomes

Analyze current-state processes and identify opportunities for simplification and improvement.

Support business readiness through documentation, stakeholder engagement, and change activities

Partner with Technical Business Analysts and Engineering teams to ensure solutions reflect business intent.

Support issue assessment and prioritization through business context and impact analysis.

What skills will enable you to succeed?

Business & Domain Expertise

University or College degree.

5+ years as a Business Analyst leading discovery and requirements for complex digital products or transformation initiatives in enterprise environments

Digital onboarding, account opening, self-service, or acquisition experience

Wealth Management, Direct Investing, Financial Services, or experience in another regulated industry. (Preferred)

Large-scale transformation, modernization, or platform migration initiatives. (Preferred)

Customer journey mapping, story mapping, process modelling, user stories, and acceptance criteria

End-to-end thinking across channels, systems, and personas.

Turn ambiguity into structured insights, recommendations, and outcomes

Use customer, business, operational, and data insights to inform decisions

Data-driven analysis and prioritization. (Preferred)

Use customer, operational, or performance data to guide analysis and prioritization. (Preferred)

Communication & Influence

Excellent written and verbal communication tailored to executive and operational audiences.

Facilitate workshops and cross-functional sessions that build alignment and drive decisions

Agile “mindset” and delivery experience including backlog refinement, story decomposition, estimation, sprint planning, and iterative delivery.

Partner effectively across Product, Design, Technology, Operations, Compliance, and business stakeholders.

Experience using AI-enabled tools to support analysis, process mapping, and requirements development. (Preferred)

What’s in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.

Your career matters! You will have access to career development and progression opportunities.

An inclusive working environment that encourages creativity, curiosity, and celebrates success!

You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one!

You will relish work-life balance, team events, and opportunities to participate in the community

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.