Senior Program Manager - Managed Services Transformation (MST)

Location:

Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Toronto, ON, CA Edmonton, AB, CA

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Req ID: 55475

Jobs by Category: Technology Solutions

Job Function: Project Management

Status: Full Time

Schedule: Regular

Description

Ready to lead a multi-year technology transformation and shape the future of enterprise operations?

Join Our Team

The TELUS Managed Services Transformation (MST) Program Management Office (PMO) team designs, builds, and deploys our next-generation Enterprise Product Business (EPB) Managed Services platform—modernizing how TELUS delivers Day-2 operations and directly impacting our competitive position in the enterprise managed services market.

You'll be part of a PMO that values transparency, psychological safety, and structured problem-solving. The Director supports autonomy within clear governance guardrails—giving you the support and clarity to drive decisions confidently.

The Impact You'll Make

As Senior Program Manager, you'll lead the PMO in close partnership with delivery leads, architecture, and vendor partners. You'll orchestrate a multi-track program delivering Service Design, End-to-End Architecture, Product-Service-Resource modeling, and AIOps capabilities across 7+ delivery tracks. Your mission: guide the program through a strict 4-release gated delivery schedule, ensuring full operational readiness for First Customer Live in May 2027.

What You'll Do

PMO Leadership & Governance

Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)

Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards

Risk & Dependency Management

Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items

Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies

Technical & Organizational Coordination

Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation

Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows

Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams

Strategic Influence

Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders

Develop executive-level status updates, KPI dashboards, and milestone communications

Qualifications

What You Bring

Must-Haves

7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management

Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies

Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments

Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation

PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)

Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned

Nice-to-Haves

Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms

IT Service Management (ITIL) background or telecom transformation experience

Experience integrating organizational change management (OCM) in large-scale transformations

Track record with C-suite steering committees and high-visibility programs

Ready to Make an Impact?

If you're a structured, strategic thinker who thrives in complex transformation environments, we want to hear from you. This is a high-visibility role where your program management discipline directly shapes TELUS' competitive future and positions you for senior leadership.

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.