Senior Business Analyst

Role: Senior Business Analyst

Location: Omaha, NE (Onsite – 5 days a week)

Job Description:

We are seeking a Senior Business Analyst to lead business analysis and product delivery activities across shipment, waybill, unit train, and related transportation applications. In this role, you will partner closely with business stakeholders, product owners, and technology teams to define requirements, improve operational processes, support product roadmap development, and help deliver strategic initiatives that create measurable business value. This is an excellent opportunity for a seasoned analyst who brings transportation or logistics domain expertise and can translate complex business needs into clear, actionable technology solutions.

Responsibilities

Lead end-to-end business analysis activities across transportation applications, including shipment, waybill, unit train, and related platforms

Partner with business stakeholders, product owners, and technology teams to gather, analyze, validate, and document business and functional requirements

Translate complex operational needs into clear user stories, process flows, business rules, and solution requirements

Facilitate discovery sessions, workshops, and stakeholder meetings to align priorities, clarify scope, and drive decision-making

Develop and maintain Level-0 and Level-1 process and system diagrams using tools such as Draw.io

Support development and refinement of product roadmaps in partnership with business and product leadership

Identify opportunities to improve operational efficiency, streamline workflows, and enhance user experience across transportation processes

Drive prioritization of initiatives, features, and enhancements based on business value, operational impact, and delivery feasibility

Collaborate with cross-functional teams throughout the delivery lifecycle, from requirements through implementation and post-production support

Support test strategy, test case review, user acceptance testing, and validation of delivered solutions against business needs

Assist with incident analysis, issue resolution, and production support activities to ensure stability and continuous improvement

Create clear documentation, status updates, and executive-ready communication materials for key stakeholders

Qualifications

Proven 7- 15 years of experience as a Senior Business Analyst supporting complex business and technology initiatives

Strong domain knowledge in transportation, logistics, supply chain, rail, shipment, or related operational environments

Demonstrated experience leading end-to-end requirements management, from discovery and analysis through testing and production support

Experience developing product roadmaps and supporting product delivery in partnership with product owners and business stakeholders

Hands-on experience using diagramming tools such as Draw.io to create Level-0 and Level-1 diagrams, process maps, and workflow documentation

Strong ability to analyze business processes and identify opportunities for optimization and continuous improvement

Experience writing business requirements, functional requirements, user stories, acceptance criteria, and process documentation

Excellent stakeholder management, facilitation, communication, and relationship-building skills

Proven ability to work across business and technical teams to drive alignment and successful delivery

Experience supporting testing activities, including test planning, defect triage, and user acceptance testing

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Familiarity with Agile, Scrum, or hybrid delivery methodologies preferred

Bachelor’s degree in business, Information Systems, Supply Chain, Logistics, or a related field preferred

The base salary for this position is $ 78,000 to $83,073 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 07/26/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite

#Omaha

#Nebraska

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.