Lead/Trainer

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Lead/Trainer to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic operations control room which is located in Omaha, NE. As a secondary function, this position will also develop and deliver a comprehensive and innovative training program in support of daily control room operations. This position is responsible for ensuring strict compliance with standard operating procedures, quality control and personnel management. Applicants will need to be professional, dependable, self-motivated, and possess prior experience overseeing a staff of 3 to 6 team members. Applicants will also need to possess prior experience with training content development, training delivery and facilitation of a recurring certification program. The qualified applicants will need to clearly demonstrate their knowledge of Nebraska’s Interstate and Arterial Road Network and basic proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekend, night, and holiday shifts.

This position is responsible for overseeing assigned shift personnel in the successful and timely execution of their duties in a fast-paced operational environment. Successful candidates must be able to demonstrate prior experience in leading small teams to achieve assigned objectives, ensure compliance with detailed operating procedures, maintain high staff morale, and ensure compliance with quality standards.

Control Room Leads execute their responsibilities from a Traffic Management Center (TMC), located in Omaha, Nebraska. The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility.

Position Details:

Managing and logging traffic incidents in an advanced transportation management system software

Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner

Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)

Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status

Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes

Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination

Conduct periodic work product audits to ensure procedural compliance and staff understanding

Oversee shift scheduling and compliance with attendance policies in conjunction with senior managers

Coordinate and track all assigned employee training for initial and recurrent training

Lead and/or participate in post-incident analysis

Technical development of initial and recurrent training programs related to Control Room Operations in a traffic operations environment

Design and implementation of a formal, computer-based multi-level position certification program

Collaboration with national training program content designers in the development of training materials

Administrative management of staff training files

Preparation and delivery of reports on training status and results (report and metric formats) to mid and upper-level management

Design and implementation of an operations employee performance auditing program

Implementation of an employee award and recognition program based on successful completion of initial and recurrent training programs

Training facilitation to include materials development, curriculum design and training delivery

Other ad-hoc employee proficiency initiatives as assigned by the Program Manager

Readily assume duties of Control Room Operator when needed to fill staffing shortages

Work Conditions:

May be subject to short or no-notice work assignments during emergency events

Rotating shift schedule, available morning, afternoons, and evenings

Controlled, indoor environment with dimmed lighting

Significant periods of sitting, CCTV camera viewing and data entry

Heavy volume of telephone, radio and computer usage

Qualifications

Minimum Requirements:

High School + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience

Ability to work a highly flexible schedule to meet the training needs within a 24/7/365 operation with rotating schedules

Driver’s license is in good standing

Preferred Qualifications:

Bachelor’s or equivalent amount of practical experience

Previous supervisory experience

Experience in training program development and administrative management, 2 years minimum

Competence in MS Office products

Technical writing skills to include grammar editing and content flow

Innovative approach to training program design and delivery

Public speaking and presentation skills

Time management experience

Prior experience working in a fast paced, technology infused environment

Additional Information

Sponsorship is not offered for this position

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.