Supervisor (English- speaking) - Hybrid- High Tech Industry HS03

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Supervisor on our team, you will:

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

Work with client contact on reporting and forecasting

Coordinate team incentives and Sales Performance Incentive Funds

Partner and build business relationships with all partners to ensure customer expectations are met

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are bilingual or proficient in Dutch and advanced in English

Have 3+ years proven work experience in a sales role

Have a passion for customer experience and driving team results

Have experience in operations and strategy building

Have an excellent coaching history

Have a record of developing and retaining great employees

Have experience maximizing revenue through best practices

Have experience working with Salesforce.com or similar CRM

Have experience finding solutions as a manager

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

- Full time 39 hours/week temporary contract: Monday to Friday from 09:00 - 18:00

- Salary 27.000 euros gross/year + up to 4.000 euros gross/year in bonus plus private medical insurance, ticket restaurant card 1.540 euros and Overachievement incentive 10k - 12 k

Enjoy a fantastic Barcelona office location with hybrid work opportunities

Full paid training about the company and the project you will be working on

Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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