Customer Experience Specialist (Dutch-speaking) - On-site - Automotive Industry JL01

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

What you will do in this role

Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product

Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction

Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences

Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams

Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects

Ensure all customer interactions align with the quality standards and premium positioning of the brand. .

Concentrix is a great match if you:

Are bilingual or proficient in Dutch and English

Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies

Bring experience in customer service or sales - ideally within the automotive or luxury sectors

Communicate clearly and confidently, especially with executive-level or high-end clientele

Demonstrate a strong interest in the automotive industry and premium products

Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers

Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

- Full-time 39 hours/week, permanent contract: Monday - Friday 09.00 - 18.00

Salary 21.376 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance

Central location in Barcelona

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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