Manager - Change, Communication, Training & Adoptio
Skills
About the role
Summary
The Change and Communication Management Consultant supports the execution of International change, communication, and training activities for the CRM of the Future program. Working under the guidance of the Change and Communication Lead or Training & adoption Lead, this role helps ensure smooth adoption of the new Salesforce-based CRM across 90+ markets by delivering high-quality change deliverables, stakeholder support, and readiness activities.
About the Role
Key Responsibilities
Support the development of change impact assessments, stakeholder maps, and readiness reports for International markets
Assist in creating communication materials, newsletters, FAQs, and leadership updates aligned with the program’s messaging strategy.
Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.
Help design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams.
Monitor market readiness indicators and track progress across workstreams to help identify risks, gaps, or dependencies.
Execute communication campaigns and ensure timely dissemination of information to relevant stakeholders.
Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.
Assist in hyper-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs.
Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy.
Work closely with PMs, Product Owners, and functional teams to ensure alignment between change, communication, and training activities.
Required Skills & Experience
Experience supporting change management, communication, training, or transformation projects.
Basic understanding of digital or CRM transformations and user adoption principles.
Good to Have
Exposure to large-scale technology transformation programs or enterprise CRM rollouts.
Foundational change management certification (e.g., Prosci, ACMP) or training
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Division
International
Business Unit
Marketing
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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