U.S. Pension Payroll Paymaster and Compliance Director

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team and what we’ll accomplish together

TELUS Health Retirement and Benefit Solutions (RBS) administer pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension, and health management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations, and multi-employer entities. Our Global Operations and Delivery teams are dedicated to leveraging broad expertise and Operations discipline to deliver administration services that meet or exceed client expectations, while optimizing resources and minimizing risk.

We are seeking an experienced Health and Welfare benefits compliance specialist to join our U.S. Benefits Administration Compliance team. The Regulatory Compliance Specialist plays a critical role in ensuring that TELUS Health's administration of client’s health and welfare plans, voluntary benefits, and retiree medical programs remain fully compliant with federal and state regulatory requirements.

We are seeking an experienced Pension Paymaster to join our Third-party Administrator (TPA) team. In this role, you will manage end-to-end pension payroll administration across multiple client defined benefit (DB) plans, ensuring accurate, timely, and fully compliant benefit disbursements.

You will serve as a trusted partner to plan sponsors while maintaining rigorous internal controls and audit readiness in a fiduciary-sensitive environment.

Key Responsibilities

Multi-Client Pension Payroll Administration

Administer and process pension payroll for multiple DB plans with varying provisions and payment schedules

Execute recurring and non-recurring payments, including monthly annuities, lump sums, death benefits, and retroactive adjustments

Validate benefit calculations and payment outputs in accordance with plan documents and client-specific requirements

Coordinate funding and disbursement timing with trustees, custodians, and client finance teams

Manage payroll calendars, cutoffs, and service-level agreements (SLAs) across all assigned clients

Client Service & Relationship Management

Serve as a primary contact for plan sponsors on pension payroll matters

Communicate proactively regarding payroll cycles, issues, and regulatory updates

Support client audits, reporting requests, and operational reviews

Partner effectively with client stakeholders, actuaries, and internal administration teams

Compliance & Regulatory Oversight

Ensure full compliance with ERISA, IRS regulations, and plan provisions across all assigned clients

Oversee accurate Form 1099-R processing, tax reporting, and withholding (federal and multi-state)

Administer Required Minimum Distributions (RMDs) and other regulatory-driven payments

Support Form 5500 preparation and annual pension audit processes

Audit, Controls & Risk Management

Execute and maintain SOC 1 control activities related to pension payroll processing

Support internal and external audits, including control testing and comprehensive documentation

Perform detailed reconciliations between participant data, payroll outputs, and trust/custodial accounts

Identify, escalate, and remediate processing errors, overpayments, and control gaps

Ensure strict adherence to TPA policies, procedures, and client-specific control requirements

Exception Handling & Complex Cases

Manage complex transactions, including QDROs, beneficiary payments, and death processing

Research and resolve discrepancies across systems, plan provisions, and historical data

Coordinate corrections and reprocessing in compliance with IRS and plan guidelines

Systems & Process Improvement

Utilize pension administration and payroll systems to support multi-client processing

Document and enhance standard operating procedures (SOPs) and controls

Identify opportunities for automation, scalability, and process efficiency in a high-volume environment

Required Qualifications

5–10+ years of experience in pension administration, payroll, or retirement operations

Direct, hands-on experience with defined benefit pension payroll and disbursements

Experience in a TPA or multi-client environment (strongly preferred)

Strong knowledge of ERISA, IRS regulations, and pension compliance requirements

Demonstrated experience with 1099-R reporting, tax withholding, and audit support

Proven ability to manage multiple clients, competing deadlines, and priorities simultaneously

Preferred Qualifications

Experience supporting SOC 1 audits and control environments

Familiarity with pension administration platforms (e.g., PeopleSoft Pension, proprietary TPA systems)

Professional certifications such as CPP (Certified Payroll Professional), CEBS, or equivalent

Experience collaborating with trust/custodial partners and plan actuaries

Core Competencies

Exceptional client-facing communication and relationship management skills

Meticulous attention to detail and commitment to accuracy in a multi-plan environment

Advanced reconciliation and analytical capabilities

Strong ability to manage risk, prioritize workload, and meet tight deadlines

Process-oriented mindset with a focus on scalability, controls, and continuous improvement

Salary Range: $120,000 - $135,000 USD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more…

Job Type: This is for a current vacancy

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.