Business Analyst Web Portal Lead

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join a collaborative and innovative team focused on delivering high-quality digital experiences for our clients. You’ll be part of a group of business analysts, developers, and client specialists working together to build and enhance web-based portals that support Benefits programs.

In this role, you will act as a key bridge between business stakeholders and technical teams. You’ll help transform complex client needs into clear, actionable solutions that drive real value.

You will:

Partner with clients and internal teams to understand business needs

Translate requirements into detailed technical specifications

Support the design, development, and delivery of web portal solutions

Ensure solutions are user-friendly, accessible, and aligned with client expectations

Contribute to the successful migration and implementation of client portals

What You’ll Accomplish Together

Working closely with developers, QA teams, client stakeholders, and internal partners, you will:

Lead requirements gathering through workshops and client interactions

Break down complex needs into clear, structured documentation

Collaborate on solution design and estimation discussions

Support development teams by clarifying requirements

Coordinate and participate in user acceptance testing (UAT)

Ensure accessibility standards (WCAG) are applied

Contribute to release documentation and communication

Manage priorities across multiple projects with tight timelines

You’re the Missing Piece If You…

Enjoy solving complex problems and structuring solutions

Are comfortable working between business and technical teams

Thrive in fast-paced, project-based environments

Communicate clearly with clients and stakeholders

Take ownership and adapt quickly

Qualifications

3+ years Business Analysis experience

3+ years web portal/digital platform experience

Experience gathering and documenting requirements

Agile methodology experience

Experience working with developers and QA teams

Client-facing experience

Bachelor’s degree or equivalent experience

Required Skills & Abilities

Strong analytical and problem-solving skills

Ability to translate business needs into technical requirements

Experience with documentation and functional specs

Strong communication skills

Ability to manage multiple priorities

Attention to detail

Nice to Have

Pension / Defined Benefits experience

Accessibility knowledge (WCAG)

Technical knowledge (SQL, SSO, HTML, CSS, JavaScript, Python)

Release management experience

Bilingual (French and English)

Work Environment

Collaborative and team-oriented

Project-based work with deadlines

Opportunity to grow and work on multiple initiatives

Flexible and supportive culture

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Annual Salary range : 48,300.00 - 69,000.00 - 80,000.00 CAD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more…

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.