Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Location: Remote

Job Title: Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Job Summary

We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management.

Key Responsibilities

Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.

Drive customer onboarding, adoption, and engagement of energy management solutions and services.

Develop and execute customer success plans aligned with client business objectives and sustainability goals.

Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.

Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.

Identify opportunities for upsell and cross-sell within existing accounts to support business growth.

Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.

Track and report on KPIs, ROI, and value realization for EMS solutions.

Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.

Lead business reviews (QBRs) and executive-level presentations.

Qualifications

Bachelor’s degree in business,

7+ years of experience in Customer Success, or Client Services.

Demonstrated ability to manage enterprise-level client relationships.

Strong analytical skills with the ability to interpret energy data and performance metrics.

Excellent communication and presentation skills, with experience engaging senior stakeholders.

Proven track record of driving customer retention, satisfaction, and revenue growth.

Preferred Skills

Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).

Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.

Experience with CRM tools (e.g., Salesforce) and customer success platforms.

Ability to operate in a fast-paced, cross-functional environment.

Key Competencies

Customer-centric mindset

Strategic thinking and problem-solving

Strong relationship management skills

Data-driven decision-making

Collaboration and leadership

What We Offer

Opportunity to work at the forefront of energy management and sustainability innovation

Collaborative and growth-oriented work environment

Competitive compensation and benefits package

Career advancement opportunities

The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

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Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.