Order Operations Analyst

We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our Singapore office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines

Coordinates the resolution of Order Form discrepancies or questions with various internal departments

Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms

Acts as a subject matter expert for External Marketplace orders

Provides daily ad hoc training and sales support for opportunity close process

Provides suggestions for potential process improvements to optimize Order Operations daily tasks

Participates in testing of projects prior to implementation

Expands upon Order Operations internal documentation along with the related field facing documentation of current processes

Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed

Performs various tasks that impact Customer billing and access to Datadog solutions and services

Who You Are:

1-2 years experience in Order Management or equivalent experience

Fluent in English is required. Fluency in Japanese is highly advantageous, as the role involves regular communication and collaboration with Japanese stakeholders and counterparts.

Salesforce experience is strongly preferred, not required

Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required

Strong time management, organization, and detail orientation skills

Ability to multi-task and switch gears in high volume and fast paced environment

Excellent verbal and written communication skills across multiple departments

Bachelor's Degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Generous and competitive medical benefits package

New hire stock equity (RSUs) and employee stock purchase plan

Retirement match program

Pet adoption assistance and insurance program

Continuous career development and pathing opportunities

Product training to develop an in-depth understanding of our product and space

Best in breed onboarding

Internal mentor and buddy program cross-departmentally

Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

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