HR Generalist - 12 month contract

Role Description:

About Booking Holdings

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience for consumers and partners in over 220 countries and territories. Our mission is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X @BookingHoldings.

Role: The HR Generalist serves as the primary operational liaison and "connector" between the Booking Holdings NL Corporate Center (“Corp Center”) and the wider Booking.com People infrastructure. Operating in a launch and stabilization phase, this role exists to navigate complex shared services, streamline cross-brand processes, and resolve day-to-day HR operational hurdles in order to secure a seamless employee experience and support the entity’s long-term integration strategy. The successful candidate will blend tactical troubleshooting with process mapping to unlock strategic capacity for the local HRBP team while scaling to support additional ad hoc projects, business processes or initiatives (IE - the End of Year Performance Management and the annual Compensation Evaluation processes and communications).

This is a 12 month contract

Key responsibilities:

Coordinate operational HR requests between Corp Center employees and Booking.com teams (including Talent Acquisition, Payroll, People Ops, Mobility, and People Tech) under the guidance of the Sr. HRBP to ensure timely execution of day-to-day transactional workflows.

Troubleshoot complex systems and access issues across multiple corporate applications (such as Workday, ServiceNow, and IT profiles) for local employees to maximize productivity and remove friction from the onboarding and day-to-day experience.

Map and document localized business processes in accordance with Netherlands compliance and Corp Center requirements to build a clear blueprint that bridges procedural gaps for business leaders managing cross-brand team members. This includes managing employee-related processes such as position management, onboarding and talent management. Recommend opportunities for improvement or for increased efficiencies, guiding any implementation needs as a result.

Support execution of critical year-end cycles, specifically the End-of-Year performance reviews and CompEval frameworks, providing hands-on support and clarity to leaders navigating these systems and processes (both the Workday process and performance calibration process) within the Corp Center for the first time.

Manage and audit headcount tracking in alignment with internal frameworks to ensure accurate data tracking for financial reporting.

Partner with the HRBP team and Communications team to draft and distribute clear, timely operational updates to managers and employees, keeping teams informed through process timelines, organizational updates and project implementations .

Partner with Sr. HR Business Partner in employee relations processes and cases including absence, performance management, disciplinary procedures and outcomes. Help in identifying proactive solutions to chronic issues.

Ad hoc project management in a dynamic and fast-paced environment; able to ensure key projects / initiatives and transactional tasks are simultaneously prioritized, managed and executed well and in a timely manner. Able to work in a complex environment with shifting priorities and a fragmented system infrastructure is key.

Key skills and experience:

3 - 5 years in HR role

Solid foundational understanding of Dutch labor landscapes, HR lifecycle processes, and automated HR management platforms (Workday experience required and ServiceNow experience preferred)

Strong technical aptitude with a natural ability to troubleshoot systems access, integration, and data issues independently

Excellent interpersonal, negotiation and conflict resolution skills; consistently operating with a learner mindset

Excellent organizational skills and attention-to-detail

Able to shift priorities in a fast-paced environment

Proficient in Workday

Proficient in Google Suite (especially Google Sheets and Docs), with curiosity to continuously learn more about each program

Ability to learn new systems quickly

Experience working with AI tools such as Gemini, Notebook LM, and other AI tools to automate

Ability to act with integrity, professionalism and confidentiality

Proven experience operating within a large, complex corporate HR environment; previous familiarity with the Booking.com or Booking Holdings infrastructure is highly advantageous

Solid foundational understanding of Dutch labor landscapes, HR lifecycle processes, and automated HR management platforms (Workday experience required and ServiceNow experience preferred)

Strong technical aptitude with a natural ability to troubleshoot systems access, integration, and data issues independently

Demonstrated capability in process mapping, identifying operational inefficiencies, and designing structured, agile workarounds

Excellent communication skills with the ability to act as a supportive, empathetic "bridge" for employees while managing expectations across various corporate shared-service teams.

This role does not offer relocation support