Administrative Associate/Receptionist - Clinic

Location:

Montréal, QC, CA, H3A 3J2

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Req ID: 55308

Jobs by Category: Health

Job Function: Administrative

Status: Full Time

Schedule: Regular

Description

Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)

Employment Status: Permanent, Full-Time (37.5 hours/week)

Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 8:00 p.m., depending on operational needs)

Please note that there will be approximately three evening shifts per month; therefore, the schedule will be primarily daytime.

Join Our Team

Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.

Why Join TELUS Health?

Employer-matched pension plan available from day one

Group benefits plan available from day one

3 weeks of vacation and 3 wellness days per year (paid time off)

TELUS share purchase plan

Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more

Up to $5,000 per year for mental health support

40% discount on TELUS and Koodo mobile plans

And much more

What You'll Do

Welcome clients in a professional and courteous manner

Answer internal phone calls

Process client billing

Balance and close the cash register at the end of the day

Manage appointments (confirmations, rescheduling, cancellations)

Collaborate with the Coordinator to ensure smooth daily operations

Respond to client inquiries and help minimize wait times

Open and/or close the clinic reception area

Manage incoming patient emails

Participate in month-end reconciliation activities

Maintain the appearance, cleanliness, and inventory of the service area

Provide administrative support and coverage as needed

Perform any other related duties as assigned

Qualifications

What You Bring

High school diploma completed

Minimum of 1 year of customer service experience

Bilingualism (French and English), both spoken and written

Basic knowledge of MS Office (Outlook, Excel, Word)

Excellent attention to detail and strong organizational skills

Knowledge of medical terminology (asset)

Professionalism, courtesy, and discretion

Ability to work efficiently while maintaining confidentiality

Punctuality and reliability

Strong stress management and prioritization skills

Ability to manage multiple tasks simultaneously

Professional and polished appearance

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.