Manager 1, Technical Support Engineering

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with

Ensure successful onboarding of new Support Engineers

Help triage Support Engineering queues and work with Product and Engineering on urgent matters

Review and help prioritize Support Engineering escalations, and follow up with customers in Korea

Dispatch customer requests throughout the day as part of a queue rotation schedule

Oversee demo training and assist in demo certification

Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers

Build out documentation and knowledge base articles for a variety of technologies

Who You Are:

Passionate about people management and/or mentorship with minimum 3 years of experience leading a team

Curious, self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

A tinkerer with some programming experience and a basic knowledge of Linux

Business or native-level fluency in English and Korean (spoken and written) is required, as this role will communicate with cross-functional partners and external customers, locally and globally

Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

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