Manager 1, Technical Account Management - Chicago/Denver

We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization.

Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence.

At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback

Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes

Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution

Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions

Drive account strategy discussions focused on product adoption, expansion, and services delivery

Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization

Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives

Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team

Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness

Who You Are:

An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization

Comfortable leading teams of customer-facing technical professionals

A strong coach and mentor who invests in career development and builds inclusive, high-performing teams

Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges

Confident leading customer-facing conversations and navigating escalations with empathy and clarity

Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance

A clear communicator who can influence without authority and align stakeholders around common goals

Passionate about continuous improvement, operational excellence, and customer value

Benefits and Growth:

Best-in-breed onboarding and leadership enablement

Generous global benefits

Intra-departmental mentor and buddy programs

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Ongoing professional development, leadership training, and career pathing

An inclusive company culture with access to Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$146,000 - $213,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

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