Operations Manager - Lead Local - Townsville
About the role
Built in Townsville. Backed by a global team. Lead an established local program with the scale of a global business behind you.
You know the city, the people, and the community. You've built your career and your network here, and you're ready for a role that puts both to work.
We're looking for an experienced Operations Manager to lead our established program into its next chapter and build on strong foundations, a loyal team, and a proud local presence.
What you'll do
Lead and coach Team Leaders and frontline professionals to deliver outstanding performance and customer experience
Tap into your local network to attract, build, and retain great talent
Own day-to-day operations, KPIs, compliance and client relationships
Drive workforce planning, budgets, and continuous improvement
Nurture a passionate and committed team that reflects the best of Townsville
What you bring
5+ years leading large operational teams (contact centre experience a plus, but not essential)
Strong roots in the Townsville community and a network you're proud of
String commercial acumen. You are comfortable managing budgets, forecasts, SLAs
A people-first leadership style with a track record of lifting capability and morale
Why Concentrix?
Purpose-led work supporting essential services for vulnerable Australians and New Zealanders
20,000+ LinkedIn Learning courses and real career pathways to grow and develop your skills
Flexibility by design plus 24/7 wellbeing support via Sonder
Leaders who genuinely care and recognition that's real
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.