Internal Account Manager

Job Overview

Details and sell over the counter products to pharmacies at agreed prices and deal levels to achieve and maintain defined average daily call rate, orders & value/volumes, whilst adhering to the telesales call flow model.

Grow the business on territory by brand over a set period, ensuring personal and team targets are achieved, whilst also developing new business.

Provide additional support by telephone to clients during specific sales drives.

Produce emails & flyers and promotional material on set drive lines to assist in target achievement.

Ensure that daily administration is completed accurately, and that advice of call emails are sent out to pharmacies one week in advance of the proposed telesales call.

Complete all order processing and recording efficiently and accurately.

Monitor your own sales performance to ensure that call rates and standards are met and maintained.

Utilise the company’s CRM system to analyse your sales performance and react to sales trends.

Liaise with the Sales Support Manager to ensure that call rates and standards are met and maintained.

Carry out any other reasonable task in relation to the overall job, as required.

Develop and maintain a current knowledge of the industry.

Career Experience

Minimum of 2 years telephone account management experience, in a similar fast-paced and target driven environment is essential.

Previous experience of working in the FMCG industry is desirable.

Previous experience of utilising a CRM system in order to load sales results and run basic reports is preferred.

Qualifications

A good standard of general education, including Maths and English.

Required Skills

The ability to manage your own territory and customer base in order to plan your calls effectively and achieve designated KPI’s.

The ability to communicate confidently with external customers in order to detail the features and benefits of products and to handle objections.

The ability to negotiate with buyers to

The ability to utilise Excel to a basic level in order to maintain basic template formulas and formatting and analyse sales data

The ability to utilise a CRM system effectively in order to extract relevant data to support your analysis and recommendations

The ability to utilise PowerPoint to a basic level in order to maintain handover files.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.