IT Service Desk Agent (Bulgarian-speaking) -On-site FI01

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As an IT Service Desk on our team, you will:

Provide 1st level support to the client workers

Handle of IT requests or issues via phone, mail and chat or via self-service portal

Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests

Be accessible and provide a first resolution rate by using internal knowledge databases.

Cooperate with client’s 2nd level service organizations and external service providers

Provide support to client’s employees in the operation of user systems and peripheral devices

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Have a proficient or bilingual level of Bulgarian and advanced English.

- Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage

Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software

Have an analytical approach to complex issues

Have experience in ITSM ticket systems (ideally in ServiceNow)

Knowledge of processes according to ITIL V4 good to have

Have high customer and service orientation and high sense of responsibility

Have a reliable and systematic way of working

Are willing to learn and develop technical and soft skills and to work shifts

Have high motivation and willingness to work in a global team

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full time 39 hours/week permanent contract: Monday to Friday 06:30 to 15:30

Salary 19,645 euros gross/year + up to 2,400 euros gross/year in bonus

Great office location in Barcelona

Full paid training on the company and the project you'll be working on

Career development programs and specialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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