External Identities Customer Engineer

Title

External Identities Customer Engineer

Role type

Advisory - architecture, consulting, and support to help customers drive solutions and resolutions

Skills Required

Active Directory & Microsoft Entra ID External Identity Management

Broad knowledge of Microsoft Entra ID products with deep understanding of the following:

Microsoft Entra ID External Identities, including:

Microsoft Entra Business to Consumer (B2C) including custom policies

Microsoft Entra Business to Business (B2B)

Microsoft Entra for Customers

Cross-Tenant Access Settings

Cross-Tenant Access Synchronization

Microsoft Entra ID P1

Optional Skills

Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager

Technical experience with hybrid infrastructures, architecture designs, and technology management.

8+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting

Understanding of Microsoft’s Modern IT Architecture and Strategy

Proven track record in successfully planning, deploying, operating, and optimizing cloud environments

Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)

Candidates must be able to work independently.

Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.

Advanced Microsoft certifications are preferred.

BA/BS (or higher) in Information Technology or equivalent experience

Expert level of Microsoft enterprise software product offerings

Demonstrated excellent customer service skills

Relevant Certifications

SC-300 Identity and Access Administrator Associate