Customer Success Manager

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Job Summary

You will be the leader to a team of school support personnel to provide end-user computing support to schools. You are professional and experienced in customer service, human resource coordination and contract administration. You will be responsible to conduct regular customer visits, manage and counsel support personnel. You will also assist to up-sell services, address escalated issues, billing queries and delegate assignments to support personnel. You are responsible for the good customer satisfaction for the support services. You will also coordinate desktop education programmes for customers.

Responsibilities

Conduct regular customer visits

Manage and counsel support personnel

Assist to up-sell services

Address escalated issues and billing queries

Delegate assignments to support personnel

Coordinate desktop education programmes for customers

Ensure good customer satisfaction for support services

Qualifications

Essential Qualifications

Experience in customer service

Experience in human resource coordination and contract administration

Preferred Attributes

Professional approach with strong customer relationship focus

Professional and/or Technical Certifications

ITIL Foundation Certification (Preferred)

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.