Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects:

Accelerate adoption of JFrog products and value realization.

Explore new opportunities for expansion by understanding the scope of customer use cases.

Enhance customer loyalty.

As a Technical Success Manager at JFrog you will…

Be the customer’s trusted advisor

Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores

Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform

Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time

Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines

Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully

Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert

By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform

Be the first point of escalation

Develop a full understanding of the JFrog Platform, including:

The value proposition and sales messaging

Out-of-the-box reporting where needed

Success journey planning and execution

Continuous communication and working relationship

To be a Technical Success Manager at JFrog you need...

Bachelor’s/Master's Degree in Technology or business/management

7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery

3+ years of experience in the software industry,y preferably in SaaS companies

Ability to effectively liaise with customers and regional teams/leadership

Ability to effectively present technical presentations

Flexibility in working hours to accommodate our global presence

Occasional travel to visit customers in person

Fluent English – Mandatory (read/write/speak)