Direct Response Representative

locations

Durham, NC, USA

time type

Full time

posted on

Posted Today

job requisition id

JR111313

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Direct Response Representative

Location: US – Raleigh, NC | On Site

Role Overview: Drive early-stage revenue growth by converting high-intent inbound demand into qualified pipeline and shaping first impressions of the Genesys Cloud platform. This role influences how organizations evaluate customer experience technology, guiding prospects from initial interest to meaningful engagement with sales. At Genesys, we are redefining how businesses connect with customers through AI-powered experience orchestration, and this position plays a critical role in accelerating that transformation. You will partner closely with sales and marketing to ensure every qualified lead translates into a measurable opportunity, while building foundational skills that prepare you for a future in direct sales.

Key Responsibilities:

Manage inbound lead flow to ensure rapid qualification and conversion into sales-ready opportunities

Drive pipeline growth by identifying customer needs and aligning them with Genesys Cloud solutions

Engage prospects through consultative conversations that uncover business challenges and decision drivers

Deliver high-level product demonstrations that communicate platform value and differentiation

Collaborate with sales teams to transition qualified opportunities and maintain pipeline momentum

Apply structured prospecting techniques to engagement within target accounts

Track performance metrics to continuously improve conversion rates and response effectiveness

Maintain consistent follow-up practices to accelerate deal progression and customer engagement

Required Qualifications:

Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent experience through military service

Strong written and verbal communication skills with the ability to engage professional audiences

Comfort using digital tools, CRM systems, and sales enablement platforms

Ability to manage multiple priorities, meet deadlines, and maintain attention to detail

Demonstrated ability to collaborate effectively within cross-functional teams

Curiosity and willingness to learn new technologies and sales methodologies

Strong organizational and time management skills

Interest in building a long-term career in sales

Preferred Qualifications:

Internship or early experience in sales, customer service, or lead generation

Exposure to SaaS, cloud platforms, or customer experience technologies

Familiarity with CRM systems such as Salesforce or similar tools

Demonstrated ability to meet or exceed performance goals in academic or professional settings

Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$44,200.00 - $77,800.00

Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$44,200.00 - $77,800.00

Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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