Bilingual UX Designer (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join the TELUS Health UX/UI team: a group of dedicated professionals supporting the design of multiple digital products used by our clients across North America. You'll collaborate with Product Managers, developers, and sales teams to create functional, accessible, and easy-to-use interfaces. Your work will directly impact hundreds of thousands of users.

You'll work in a dynamic corporate environment that allows you to juggle multiple projects in parallel, shifting priorities, and varied demands. We're looking for someone who thrives in this diversity; someone who is organized, capable of collaborating effectively with different stakeholders, and able to adapt as needed.

We are pioneers in leveraging artificial intelligence to optimize analysis and delivery. You'll have the opportunity to explore and adopt modern AI tools to enhance your productivity and propose innovations.

What’s In It For You

A team that values autonomy, resourcefulness, and mutual respect

Positive and tangible impact on hundreds of thousands of users across North America

Development of your UX design expertise for complex enterprise systems

Access to modern tools (Figma, Azure DevOps, AI, etc.) and continuous innovation through artificial intelligence

The flexibility of 100% remote work

A comprehensive range of benefits (vacation, insurance, retirement plan…)

The opportunity to shape our design strategy long-term

What You'll Do

Develop user scenarios and user flows based on Product Manager directives

Create high-fidelity wireframes, mockups, and prototypes using Figma, adhering to our design system

Specify visual details; document design decisions clearly in Azure DevOps (ADO) so developers can implement them precisely

Collaborate closely with developers to define the scope of proposed changes and understand technical constraints

Adapt solutions to ensure feasibility and technical excellence

Work with testing teams to identify visual defects and propose solutions

Contribute to continuous improvement of the design system; extend, refine, and document new components as they evolve

Analyze improvements proposed by the team and evaluate their relevance against the overall design strategy

Support the sales team by creating visual concepts to demonstrate the feasibility of ideas to potential clients

Occasionally participate in internal presentations or feedback sessions with Product Managers and team leaders

Contribute to strategic design decisions for the team's products

What You Bring

Technical Requirements:

3+ years of relevant experience as a UX/UI Designer

Proficiency in Figma — you must be able to design quickly, use components, prototype, and collaborate in real-time

Solid understanding of web technologies — practical knowledge of HTML and CSS

In-depth knowledge of accessibility best practices — you must understand and apply WCAG 2.1 (Level AA minimum) in your daily work

Hands-on experience integrating AI into your work (automating repetitive tasks, increasing productivity, iterating prototypes)

Familiarity with Azure DevOps (ADO) or experience with Agile project management tools

Bilingualism in French and English, professional proficiency in both written and spoken communication. This team has a significant French-speaking component.

Assets:

Familiarity with Design System philosophy (Atomic Design, Design Tokens)

Prior experience in the employee benefits industry

Web accessibility certification (e.g., IAAP, WebAIM)

Soft Skills:

Exceptional communication skills - Ability to articulate complex concepts to both technical and non-technical teams

Excellent interpersonal skills to navigate between multiple teams with conflicting priorities

Ability to work independently and as part of a team

Proactivity in identifying problems and proposing solutions

Strong changement management skills and tolerance for pressure

Attention to detail, rigor in documentation, specifications, and quality of deliverables

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.