Regulatory Supervision Director

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Regulatory Supervision Director supports both the Regulatory and Risk Governance (RRG) team and Brazil Risk, focusing on supervisory and regulatory risk management matters in Brazil within the Latin America and the Caribbean Region (LAC).

The main goal of this position is to manage and oversee interactions with the Central Bank of Brazil regarding regulatory supervision. The Director also supports regulatory and operational risk and internal control programs for regulated entities in Brazil. The market is characterized by a complex regulatory landscape.

This role works closely with Government Affairs, Legal, Compliance and Internal Controls teams to ensure a coordinated approach to supervision that aligns with Visa’s business objectives in Brazil.

The Regulatory Supervision Director will develop, optimize, and Visa's Supervisory Engagement Model and risk frameworks. The role involves managing the increasing complexity of supervisory engagements and regulatory obligations, maturing risk governance practices, and ensuring an effective business response that serves Visa and its clients throughout Brazil.

The Director will lead, coordinate, and implement frameworks to ensure complete compliance with local risk management regulations. Responsibilities include managing risk governance and in-market risk committees, identifying and overseeing supervisory requirements and obligations, coordinating responses to regulatory reporting and inquiries, and supporting license applications, regulatory audits, and risk framework establishment.

The Regulatory Supervision Director will also assist the RRG with key departmental initiatives, including tracking, metrics, presentations, and reporting to senior management.

This position reports directly to the RRG Senior Director for LAC and works closely with Brazil's Head of Risk. The role is based in Brazil.

Primary Responsibilities:

The Regulatory Supervision Director will provide comprehensive support to enhance and optimize the supervision framework in the region through the following responsibilities:

Act as a trusted risk business partner, collaborating with business units, Risk, Government Affairs, Legal, Compliance, Internal Controls and other relevant stakeholders to advance the regulatory supervision engagement model in Brazil.

Serve as a strategic advisor to Country Managers and Head of Risk in Brazil on regulatory supervision matters.

Prepare reports, briefings, and internal updates for executive management on regulatory trends and supervision issues.

Provide ongoing awareness to senior leadership regarding regulatory supervision matters.

Ensure regulatory requests are addressed promptly and consistently.

Develop metrics to track trends and supervisory impact in LAC, ensuring continuous measurement of goals and desired outcomes for stakeholders.

Maintain a repository of regulatory obligations, supervision plans, and information to respond to regulatory inquiries or requests.

Develop, deploy, and maintain reporting and analytic solutions to streamline regulatory reporting processes in Brazil, leveraging regional or global initiatives to improve efficiency and accuracy.

Identify opportunities to automate regulatory reporting or optimize self-service tools for timely, high-quality reports.

Support the implementation of regulatory frameworks to proactively address regulatory requirements and reporting obligations.

Partner with business, Government Affairs, and functional teams to engage with the Central Bank and industry councils, fostering favorable conditions to operate, maintain licenses, and comply with regulatory requirements across Brazil.

Active participation in crisis management events (intervention, liquidation, resolution) along with internal teams and regulators, exercising escalation judgment with local and regional leadership.

Provide regular reporting, metrics, and information related to regulatory and supervisory management; assist with presentations and training materials.

Work closely with the LAC RRG Senior Director and Supervisory Risk Leads in other regions to drive a consistent approach to relevant topics across various regions.

Ensure business awareness and full compliance with local regulation on Risk Management matters.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Strong knowledge of payment system risks.

Experience coordinating multi-functional teams for market risk functions, programs, and initiatives.

Over 10 years of payment experience, including advising clients on risk management best practices to foster payment business growth.

Extensive experience managing regulatory relationships, especially with the Central Bank of Brazil.

Understanding of current and emerging payment system regulatory trends.

Proven success in setting and implementing client engagement strategies.

Strong communication, collaboration, and influence skills within a global, matrix organization.

Deep industry knowledge and awareness of trends affecting stakeholders, including regulatory, market, competitive, and technological factors.

Demonstrated experience with AI maturity, with a proven ability to automate regulatory reporting and streamline processes.

Established reputation for building relationships with senior client and partner leaders, and influencing other teams.

Professional track record of responsibility for large, complex programs, guiding cross-functional teams to successful outcomes.

Ability to manage multiple initiatives simultaneously in a fast-paced, entrepreneurial environment, demonstrating composure and problem-solving skills with ambiguity.

Understanding of business strategy, client needs, and evolving risk management requirements.

Ability to assess when regulatory compliance is insufficient to protect Visa from financial, reputational, or systemic risk, and to recommend scheme‑level action beyond minimum regulatory requirements.

Intellectual curiosity and the ability to quickly grasp new payment services and develop risk and fraud management best practices for clients.

Solid general management background, with proven skill in strategic thinking, financial planning, risk management, relationship building, and project leadership.

Proven ability to lead and motivate cross-functional teams of diverse subject matter experts.

Fluency in spoken and written English and Portuguese; Spanish is a plus.

Critical Competencies for Success

Integrity and High Ethics: Visa’s values and brand require a strong commitment to honesty and the highest standards of ethical behavior.

Curiosity and Problem Solving: Visa seeks intellectually curious, committed individuals who are passionate about continual learning and driven to solve problems.

Diversity: Visa actively seeks diverse talent to offer different perspectives and experiences, enhancing the company.

Teamwork: Teamwork and shared success are vital at Visa due to the complex ecosystem and collaboration required across functions, clients, and industry participants.

Expertise: Employees are expected to have passion for their domain and continuously build expertise and skills that help Visa grow and differentiate itself.

Forward Thinking: Employees should embrace emerging technologies that drive the next generation of payments.