Senior SRE/Platform/ Observability Engineer

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Key responsible for implementing, configuring, and managing the Dynatrace observability platform (SaaS or Managed) to ensure high availability, performance, and user experience of enterprise applications. Able to utilize Dynatrace AI (Davis) to troubleshoot issues and automate monitoring across hybrid cloud environments, often integrating with DevOps tools (CI/CD) and IT Service Management (ITSM) systems.

Install and configure Dynatrace OneAgents

Set up synthetic monitoring

Define alert profiles and create custom dashboards

Monitor multi-tier applications, cloud services, and databases

Ensure high availability and performance monitoring

Use Dynatrace AI (Davis) for root cause analysis

Identify bottlenecks in production environments

Integrate Dynatrace with DevOps tools

Incorporate monitoring into CI/CD pipelines

Work with development and DevOps teams on observability strategies

Advise on performance best practices

Install and upgrade Dynatrace OneAgents on Linux, Windows, Kubernetes, and Cloud Native platforms

Define application detection rules, SLOs, alerts, and management zones

Create dashboards and reports for technical teams and stakeholders

Perform Root Cause Analysis (RCA) using PurePath tracing

Diagnose bottlenecks in microservices and application code

Configure Synthetic Monitors and Real User Monitoring (RUM)

Automate onboarding and monitoring workflows using Dynatrace REST APIs

Integrate monitoring workflows with Jira and ServiceNow

Configure log analytics, log ingestion, and anomaly detection

Qualifications

Degree or higher

7–10 years of IT experience

Experience with Dynatrace AppMon

Experience with AWS, Azure, and GCP environments

Experience with CI/CD and DevOps integration

Knowledge of ITIL IT Service Management

Project Management experience

Strong troubleshooting and analytical skills

Experience supporting enterprise-scale observability platforms

Ability to work collaboratively with cross-functional teams

Experience with automation scripting using Python or PowerShell

Familiarity with Kubernetes and cloud native environments

Dynatrace Associate or Professional Implementation Certification

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

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Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.