Senior Technical Architect – AI

locations

Sao Paulo, Brazil

time type

Full time

posted on

Posted Today

job requisition id

JR111205

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Principal Technical Architect - AI is a strategic role that involves planning and designing the foundational framework that allow business to leverage artificial intelligence technologies effectively, act as the bridge between Genesys' AI product management and customer-facing teams, empowering the field organization with expertise and resources related to Genesys AI products, ensures that Genesys AI implementations support business goals, enhance operational efficiency, and drive technological innovation.

This role demands a combination of deep AI technical knowledge, strong communication skills, and the ability to bridge the gap between complex technology and practical business applications, collaborate with technical and business teams to tailor AI-driven solutions, and oversee the implementation process to ensure that these solutions deliver tangible benefits.

Key Responsibilities:

Leverage deep technical knowledge of Genesys AI offerings and underlying artificial intelligence technologies to demonstrate product value to customers and prospects.

Develop technical and blueprint content to support the Customer Success and Services (CSS) organization.

Assist in pre-sales and post-sales activities, including trial programs, AI integration methods, and product value assessments.

Provide technical guidance to Product Management on AI product design, implementation, and integration based on customer feedback and needs.

Ideate, solution, and develop innovative use cases, accelerators, and prototypes leveraging Genesys AI.

Implement best practices for Genesys AI testing, deployment, and maintenance.

Requirements:

Proven practical experience with AI technologies like LAM, A2A, MCP LLM, NLU, NLP and Prompt Engineering.

Strong ability to create and seamlessly deliver compelling product demonstrations, technical presentations and lead discussions on AI integration points.

Proven ability to lead and manage projects with cross-functional teams.

Strong communication skills to effectively collaborate with various stakeholders

Critical thinking, problem-solving and collaborative mindset skills are essential

Expertise in integrating Genesys AI solutions with customers' existing technologies and Genesys Cloud solutions.

Ability to recognize opportunities for process improvement and recommend effective AI-driven solutions.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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