Product Manager - Service & Process Designer

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa is seeking a Service and Process Designer to lead the transformation of legacy, manual implementation processes into scalable, automated services. This role is responsible for incorporating end‑to‑end onboarding and on-going configuration maintenance of specific DPS and Visa products and services into a modern configuration solution. They design both the front stage (customer interaction) and backstage (processes, systems) to ensure a seamless experience. This role involves user research, modeling workflows, and improving business performance.

The focus of this role is to ensure that the modern configuration solution works holistically, with clear workflows, automation logic, and ownership across the lifecycle. This role is also expected to work very closely with the dedicated UI and UX Designer on the incorporation of services into a broader, enterprise-wide configuration solution.

Key Responsibilities:

Service & Process Design:

Map and document current‑state (as‑is) implementation processes across teams, systems, and handoffs

Identify inefficiencies, risks, manual touchpoints, and failure modes

Design future‑state (to‑be) service flows that leverage automation and configuration‑driven deployment

Define service boundaries, including human‑in‑the‑loop vs fully automated steps

Use current AI tools to facilitate process mapping, stakeholder engagement, and identification of enhancements

Automation & Operating Model Design:

Drive definition of orchestration logic for automated configuration deployment

Specify required inputs, outputs, dependencies, approvals, and exception handling

Partner with engineering to ensure automation aligns with real‑world operational needs

Establish standards for repeatability, scalability, and governance

Cross‑Functional Facilitation:

Lead service design workshops with Operations, Product, Engineering, Risk, Implementations, and Client teams

Align stakeholders on how the implementation service will operates end‑to‑end

Coordinate pre-adoption planning by identifying which teams are impacting process workflow(s) when newly identified product(s), features, functionality or services are introduced.

Serve as the source of truth for the service model and process intent

Establish and maintain clear cross-functional ownership, aligning impacted teams on newly introduced process workflows.

Experience Beyond the UI:

Contribute to development and implementation of new elements of the modern configuration solution that introduce simplification and scale

Define non‑UI elements of the service, including:

Ownership and roles

SLAs and success measures

Support and escalation paths

Post‑deployment lifecycle considerations

Ensure the service functions effectively before, during, and after UI interaction

Establish metrics for new services incorporated into the modern configuration solution in a sustainable manner to provide executive-level reporting

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least June 15, 2026

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Experience redesigning complex, multi‑team operational processes

Strong facilitation and stakeholder alignment skills

Experience with automation‑enabled services or configuration‑driven systems

Familiarity with Agile, Lean, or BPM practices

Experience partnering with UX, Product, and Engineering teams

Background in enterprise or platform‑based environments

U.S. Applicants Only

The estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.