Operations Associate

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Los Angeles team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Los Angeles sounds exciting, we would love to meet you!

Responsibilities:

Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns

Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents

Manages vehicle lot organization, vehicle transportation, and other daily rental operations

Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners

Builds trust and works effectively with others to achieve results and team goals

Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand

Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience:

1+ year of experience in an in-person customer service role like retail, technical support or hospitality

Familiarity with the Los Angeles area

Impeccable customer service and problem-solving skills

Excellent, clear verbal and written communication skills

What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance

Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM

Bonus points if you love ride-sharing so much that you're a Lyft driver too!

Proficiency in other languages is considered a plus!

A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Los Angeles area is $18.65 - $23.31, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.