Manager 1, Technical Account Management - San Francisco

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Technical Enablement Managers & Technical Account Managers (TEM-TAM’s) are focused on existing customers and ensuring that they are deriving value from Datadog. We share our technical and product expertise by working directly with some of our largest customers, providing enablement sessions, showing them best practices and coaching them on how to use Datadog around their specific use cases. You will lead a team of individual contributors and be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Manage, develop, and mentor a fast-paced team of TAMs & TEMs with a Player / Coach approach

Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities

Oversee successful onboarding, development and education of new and existing TAMs & TEMs

Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective

Collect feedback for TEMs on their enablement sessions

Ensure TEMs are providing technical training on technical topics and product adoption for customers

Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers

Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements

Continuously iterate on best practices for technical product adoption and customer success

Who You Are:

Passionate about people management and/or mentorship with previous experience leading a team

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric consultative approach

Experienced in successful implementation of process and procedure in a scaling company

Knowledgeable of current infrastructure and monitoring solutions and technologies

Experienced in 5+ years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record

Experienced working in a startup and/or fast-paced organization

Someone who studied a Computer Science or Engineering major, or equivalent experience

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$146,000—$213,000 USD

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

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