Technical Support Engineer - EMEA
At a glance
Why this role might suit you
The role provides exposure to cutting‑edge AI research and the opportunity to shape support for a product used by professional developers worldwide.
Skills
About the role
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
ABOUT THE ROLE
Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
WHAT YOU’LL DO
- Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
- Debug, reproduce, and troubleshoot software bugs and usability problems.
- Design and build internal tools and automations to scale support operations.
- Represent Anysphere in technical conversations with enterprise users and developers.
- Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
- Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
YOU MAY BE A FIT IF
- Experience in technical support, software engineering, or a related technical role.
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
- Strong debugging skills and a passion for digging deep into technical problems.
- Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.
- Self-starter with curiosity, creativity, and a bias for action.
Questions about this role
How do I apply to this Technical Support Engineer - EMEA role at Cursor?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Support Engineer in United Kingdom?
Compensation for Support Engineer roles in United Kingdom varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Support Engineer hub for United Kingdom medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Cursor use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.