Operations Manager

OPERATIONS MANAGER(Back of House Leadership — Massimo Dutti Ireland)Who we areMassimo Dutti is part of the Inditex family of brands, within one of the world’s leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties.Massimo Dutti blends timeless style with a modern edge — defined by quality, considered design, tailoring and elevated everyday essentials. Our stores deliver a premium customer experience where detail matters — from product knowledge and presentation to thoughtful, confident service. At Inditex, how we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success.The roleAs an Operations Manager, you lead the engine behind the store — stock flow, deliveries, replenishment routines, online processing and back-of-house standards — ensuring the shopfloor is ready to deliver a premium customer experience at all times.In Massimo Dutti, operational excellence is about precision and consistency as well as pace. You’ll run a high-volume operation with accuracy, strong organisation and clear leadership, balancing deadlines, standards and team development to keep the store performing smoothly.This role is for you if you…Lead with emotional intelligence, integrity and a positive mindsetAre highly organised with strong time management and forward planningStay calm under pressure, solve problems quickly and keep operations on trackHave a strong eye for detail and take pride in accuracy and standardsAre commercially aware and understand how stock flow and availability drive salesAre adaptable and proactive — you respond quickly to changing prioritiesAre reliable, resilient and ambitious, motivated to learn and progressWhat you’ll doOversee all back-of-house operations, ensuring product flow is efficient, accurate and safeMaintain healthy stock levels, managing inbound and outbound movements in line with company guidelinesDeliver strong execution of deliveries, processing deadlines and hourly replenishment at paceMonitor and improve replenishment routines and KPIs to meet company expectationsLead and optimise online organisation: managing daily deadlines and maximising online packages to support store productivityEnsure the stockroom is organised, standards-led and supports a premium shopfloor experienceUse commercial and product data to support availability, productivity and store performanceCreate strong communication between stockroom, departments and front of house to keep priorities alignedMotivate, coach and develop your team to deliver high standards consistentlySupport store compliance: security routines, Health & Safety and operational best practiceAct as an ambassador for Inditex sustainability initiativesWhat we offerCompetitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the “More for Less” benefits platform with a wide range of discounts.At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.Inclusion & accessibilityWe are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.