Fully Bilingual Premium Travel Consultant (Hybrid) | Mexico City

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

Qualifications

Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.

High-end customer service or sales roles experience in tourism, travel, or cruise and tours.

Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.

Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.

Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.

Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.

Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.

Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.