Assistant Operations Manager - Dongguan

Work Location: 凤岗镇雁田村

Purpose of Position

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community.

Job Description

Inventory & Process Management

Inventory Control: Oversee end-to-end inventory management to ensure accuracy and optimal stock levels across multiple nodes.

Systems Management: Operate and monitor ERP and WMS systems to ensure data integrity between physical stock and digital records.

Process Optimisation: Continuously evaluate and refine logistics workflows to reduce lead times and operational costs.

Customs Compliance: Knowledge with export customs.

Partner & Vendor Management

3PL Coaching: Onboard, train, and coach third-party logistics (3PL) providers specifically on Casetify’s unique logistics processes and quality standards.

Resource Sourcing: Leverage existing networks and identify new E-commerce service providers to scale our global footprint.

Supplier Training: Assign tasks and provide structured training to third-party suppliers to ensure KPIs and Service Level Agreements (SLAs) are consistently met.

Data & Analysis

Data Management: Utilize advanced Excel skills and system-generated reports to analyze logistics data, identifying bottlenecks and forecasting future resource needs.

Reporting: Create clear, actionable reports on logistics performance and cost-efficiency.

Requirement

Bachelor degree with major in logistics, supply chain management, International Trade/Business, Industrial Engineering is preferred.

Experience: Proven experience in logistics management, preferably within the E-commerce or consumer electronics sector. 5+ years working experience in supply chain or logistics is preferred.

Technical Skills:

Strong working knowledge of ERP and WMS

Excel Expert: Expert-level Excel skills (VLOOKUP, Pivot Tables, etc.) and strong data management capabilities.

Compliance: Deep understanding of logistics processes and customs declaration procedures.

Communication:

Native or professional fluency in English and Mandarin (written and verbal) is essential for coordinating with global teams and regional suppliers.

Soft Skills:

Problem-Solving: Exceptional ability to troubleshoot issues under pressure and "act fast" to mitigate delays.

Attitude: A highly collaborative "can-do" working attitude.

Interpersonal: Strong communication skills to effectively coach and influence external partners.

Working Location

Great Bay Area / Multiple working locations and willing to travel within the Great Bay Area.