Debt Recovery Analyst with English and Spanish

What will you do?

Our main job is to collect the debt on accounts which have failed to pay their dues and we are the last step in our internal collections process. The amount of debt on the accounts varies from small ones to large ones. Working with accounts from all over the world. Resolving customer queries and negotiating the best repayment terms. The job mainly involves sending and responding to emails and resolving customer queries. Target: Response time to emails. Query resolution time. Verifying whether the responses are in line with the client guidelines. Keeping tabs on assigned accounts and making sure all necessary actions were taken.

Roles and Responsibilities

Collecting debts according to the post suspension process

Pro-actively engaging with debtors to ensure timely resolution

Cooperating with internal departments (Credit, GCS, Cash Ops, Billing and Sales teams)

Process cases in a timely and effective manner

Allocation of incoming payments and accounts reconciliation

Resolving complex queries - Influencing customers, negotiating and building business relationships

Train new joiners on Collections processes.

Able to work independently and take over extra tasks delegated by TL.

Back up TL if needed

Assisting team members in case resolution

What do we expect:

1 year experience in Collections.

Good knowledge of Collections processes.

Proactive approach when executing daily operations.

Strong analytical skills and attention to details

Proven problem solver

Flexibility to take new responsibilities, can-do attitude

Language: fluent English (B2 minimum)

Great communication skills both verbal and written.

Ability to work independently as well as a part of the team.

Strong negotiations and analytical skills are essential.

Good knowledge of MS Excel and Google sheets will be an asset

willingness to work on mid shift 11:00 AM - 7:00 PM