Digital Product Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you're part of Thermo Fisher Scientific, you'll do meaningful work that enables our customers to make the world healthier, cleaner and safer. As the world leader in serving science, our digital ecosystem powers billions of dollars in customer interactions and supports scientists, researchers, healthcare professionals and industrial customers around the globe. Our Digital Customer Experience organization is responsible for defining and delivering the future of digital commerce across our digital experiences.

As a Digital Product Manager, you will own a portfolio of digital commerce capabilities that help business customers discover the right products, understand their purchasing options and complete purchases efficiently across one of the world's largest B2B commerce ecosystems. Your portfolio includes pricing experiences, promotional capabilities, merchandising and personalized customer experiences across one of the world's largest B2B commerce platforms. Working closely with Digital Marketing, Pricing, Merchandising, UX and Engineering, you will help shape experiences that make it easier for business customers to discover products, understand value, purchase confidently and grow their digital relationship with Thermo Fisher Scientific.

DESCRIPTION

How You Will Make an Impact:

Customer Experience & Merchandising

Improve how customers discover, evaluate and select products through personalized experiences.

Work with Pricing and Commercial teams to improve presentation of contract pricing, promotions, volume discounts and other commercial offers.

Optimize product messaging that helps customers make confident purchasing decisions.

Identify high impact opportunities to improve customer experience, merchandising effectiveness and conversion performance

Monitor market, competitive and technology trends to inform product direction

Conceptualize and implement capabilities that improve the end to end digital customer journey across desktop, mobile and tablet

Partner with UX to apply design thinking principles and build intuitive, frictionless digital experiences

Develop MVPs quickly, test hypotheses and iterate rapidly based on analytics and experimentation

Use A/B and multivariate testing to optimize conversion funnels and engagement

Define opportunities to personalize digital experiences using customer profile, purchasing behavior, contract status and account context.

Partner with Digital Marketing to deliver personalized merchandising, recommendations and promotional experiences.

Evaluate customer segmentation and behavioral analytics to identify opportunities that improve engagement and conversion.

Execution and Cross Functional Alignment

Translate strategic opportunities into clear requirements that enable engineering teams to execute effectively

Prioritize investments using quantitative and qualitative inputs, balancing customer value and business impact

Drive alignment across digital marketing, pricing, engineering, UX, analytics, marketing, legal, QA and business stakeholders

Present product strategy, roadmap updates and performance results to leadership

Data Driven Product Management

Establish functional KPIs and monitor performance regularly to guide decisions

Apply structured problem solving and pattern recognition to uncover growth opportunities

Turn customer insights and performance data into actionable recommendations

Maintain a disciplined, metrics focused approach to daily product management

REQUIREMENTS

Minimum Qualifications:

Bachelor's degree required

3-5 years of experience in Digital Product Management, Digital Commerce, Customer Experience or closely related roles

Experience contributing to product roadmaps and translating customer and business needs into prioritized product backlogs.

Experience using analytics and customer insights to prioritize product improvements.

Strong ability to communicate effectively with both executives and technical teams

Experience working in Agile product environments

Preferred Qualifications:

Experience delivering digital products supporting business customers, procurement organizations or enterprise purchasing workflows.

Experience working with contract pricing, customer-specific catalogs, negotiated commercial programs or complex purchasing journeys.

Familiarity with experimentation frameworks and conversion optimization

Experience working on global platforms with regional considerations

Experience collaborating with vendors on shared product delivery

MBA or advanced business education

Key Capabilities for Success:

Customer obsessed mindset grounded in data and experimentation

Ability to navigate complex, globally distributed organizations

Strong prioritization skills and comfort making trade off decisions

Clear, adaptable communication style across diverse audiences

Continuous learner with curiosity for emerging digital technologies

Compensation and Benefits

The salary range estimated for this position based in California is $113,500.00–$155,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards