CUSTOMER CARE ASSOCIATE (BPO)
About the role
Hiring Customer Care Associate (BPO)
Job Summary: Handle customer enquiries, provide solutions, and ensure a positive customer experience through professional and timely support
Key Responsibilities
Handle customer enquiries via phone, chat, and email.
Provide accurate information and solutions to customer concerns.
Assist customers with account, product, or service related enquiries.
Follow established procedures and service standards.
Escalate complex issues to the appropriate department when required.
Record and update customer information accurately in the system.
Maintain a professional and positive customer experience.
Meet individual and team performance targets.
Requirements
Minimum SPM qualification or equivalent.
Fresh graduates and candidates with customer service experience are welcome.
Good communication skills in English and/or Bahasa Malaysia.
Comfortable working in a fast paced BPO environment.
Willing to work on rotational shifts, weekends, and public holidays if required.
Customer focused with good problem solving skills.
Basic computer and system knowledge.
Pay: RM2,100.00 - RM2,800.00 per month
Work Location: In person
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