Store Associate

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

Must be at least 16 years of age

Licensure requirements vary by state, click here to learn more.

Must have the ability to perform the following tasks: Customer Service

Greet each customer in a courteous and professional manner

Assist all pharmacy and front store customers with their questions and concerns

Request additional help when needed to maximize customer satisfaction

Maintain customer/patient confidentiality according to HIPAA and company standards

Answer telephone with appropriate greeting Operations

Comply with all federal and state laws, rules and regulations

Comply with CVS policy and procedures at all times

Adhere to CVS workflow and ensure quality assurance standards are maintained at all times

Maintain prescription prioritization throughout prescription processing

Process prescriptions

Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles

labeling of prescriptions

Resolve Third Party rejections and complete any manual claim forms

Perform all register transactions, in adherence of CVS policy and procedures

This includes cash, check and charge transactions

Bag merchandise upon completion of sale

Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)

Communicate with all healthcare professionals when permissible and according to state law

Retrieve and file prescriptions appropriately according to State and Federal Law

Participate in all required store operational meetings

Maintain a clean, organized and professional pharmacy department, according to CVS standards

Access, input and retrieve information to/from the computer

Stand for extended periods of time

Assist front store operations when needed Inventory Management

Maintain in-stock by ensuring all inventory management policies and procedures are followed

Utilize appropriate report(s) to maintain replenishment

Pull outdated, damaged and recalled merchandise and prepare for return

Assist with putting away drug orders (except CIIs) as permitted by law

Preferred Qualifications

Required Qualifications continued: Front Store Activities

Operate a cash register including cash transactions, checks, charges

Follow company policies and procedures regarding cash register performance

Request additional help when needed to increase customer satisfaction

Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints

Price merchandise utilizing price guns

Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping

Stock shelves

Complete price changes: document counts, utilize price guns

Answer the telephone using the appropriate greeting

Process photofinishing orders

Maintain check-out area: fill register supplies, bags; wipe counter tops;

Issue rainchecks when requested

React to potential shoplifters following company guidelines

Maintain customer/patient confidentiality

Maintain card department: order, stock, inventory, signing

Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)

Reset departments/end caps following POGs

Display and sign weekly, promotional and seasonal merchandise

Prepare damages: document counts and item numbers, seal trays

In-store signing, including: shelves, displays, dump baskets, windows, ceiling

Assist Pharmacy personnel when needed

Complete minor in-store repairs i.e., carriage poles, change light bulbs

Work out reserve stock

Assist customers with large purchases (taking out to vehicle)

Unload and load trays/cases - 35 pound maximum to a height of 4 feet

Move trays/cases from one location to another Human Resources

Support scheduling activities according to the needs of the business and workflow model

Complete all required training programs

Communicate with field management and corporate any required reporting

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$15.00 - $19.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/07/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.