Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation

Scope:

Blue Yonder (BY) is looking for a Technical Consultant to join our Integration Services, this position is responsible for the support and administration of BY Connect (using MuleSoft) and other integration components.

The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services.

The Technical Consultant will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of ESB/middleware components.

What you’ll do:

Provide applications and projects with technical support for MuleESB

Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.

Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.

Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.

Prepare documentation and provide training and mentoring for other team members.

Deploying, upgrading and supporting Mule /AMQ / Python services/technologies

Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions

Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers

Follow operational guidelines, process and procedures published by the team

Ability to support customer requests via phone, web, and email interfaces

Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations

Experience in writing scripts and automating repetitive tasks

What we are looking for:

Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline 3+ Years of experience in the Core Integration area using key technologies

Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.

Experience in Creating, Configuring and Managing API Gateway.

Experience in Automating application deployments to Mule.

Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.

Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the BY Roadmap

Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time

Experience in enterprise-scale environments in 24x7 operation

Prior systems administration/application configuration management experience is preferred.

Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting

Experience is using ARM for monitoring and analysis of the environements

Experience in working on Windows and Linux Operating System

Experience with MuleSoft or another enterprise-scale ESB

Experience troubleshooting/Managing Runtime Servers

Experience working with Mule Connectors Standard/Custom

Experience troubleshooting and performance tuning of ESB/middleware components

Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etc

Certified MuleSoft Developer

SaaS/Cloud/Azure experience a plus

Experience working with any Planning or Execution Systems is a plus.

Experience with Relational databases (SQL Server/Oracle), SQL; Good understanding of Scripting languages – Python, Shell and Powershell

Experience working with any Planning or Execution Systems is a plus.

Excellent presentation skills and experience.

Ability to adapt and respond to fast moving & changing project environments

Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.

Strong client relationship and interpersonal skills to include the ability to mentor, coach and train.

Good communication and analytical skills.

Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values