Support Engineer II – Warehouse Management System

Job Title: Support Engineer 2 –

Overview:

This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you'll do:

Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases

Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s)

Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities

Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions

Document change control and publish testing results transparently to the customer on a schedule.

Bring in new ideas for automation, re-use, and service improvements

Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers.

Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.).

Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we are looking for:

Industry experience:

Functional experience working with Blue Yonder products specifically within execution solutions.

Technical experience with Blue Yonder products specifically within execution solutions.

Execution Platforms

Minimum of 3+ years of Supply chain domain experience in warehouse management

Minimum of 3+ years of experience in the Software/SaaS industry

Experience with customer/client service and/or support in Supply Chain software solutions

Private/Public cloud management domain expertise

Technical Skills:

Expert in Database programming/Data Modeling using Oracle SQL and MS SQL

Strong knowledge of middleware (i.e. Weblogic, TomCat)

Proficiency in Java / J2EE concepts – JDBC, C++, and MOCA

Azure expertise in defect identification and log analysis for TMS and WMS

Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)

Experience with Cycle, Jenkins Automation, or similar automated testing suite.

Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.

Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations

Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications

Soft Skills:

Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting

Must be self-motivated and quick learner - New technologies, platforms, integrations

Project and program management experiences is critical in this role

Must be able to manage multiple competing service priorities in tandem

Demonstrates the ability to work independently

Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and Teamwork

Education:

Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values