Technical Architect (Merchandise Operations)

Role : Technical Architect - MERCH Ops ( Supply chain Domain exp required)

Location: Dallas TX or REMOTE

The Merch Ops Technical Architect works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs and situation. This role engages with business and technical stakeholders, both client and internal, to understand requirements and deliver solutions that drive business value.

Works with Solution Architect(s) to understand & deliver data requirements to fulfill business needs

Works with other technical resources to communicate means of importing, exporting, transforming data, specific to Merch Ops and related to other internal and external solutions

Responsible for delivery of design documentation.

Ability to lead and communicate integration and technical architecture design decisions between Merch Ops and other Blue Yonder and 3rd party applications.

Our current technical environment:

Merch Ops is a retail-focused merchandise management solution that maintains perpetual inventory valuation and other key metrics across the client’s enterprise

Required skills would include coding in PL/SQL, Oracle database skills, Linux batch scripting, Integration Build (API/JSON and Flat File), Batch schedule planning. Basic knowledge of React, Node.js are an asset.

What you’ll do:

Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for technical and functional discussions as it relates to the Merch Ops product

Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers

Interacts directly with Blue Yonder’s Merch Ops customers to develop a strong relationship and a clear understanding of Merch Ops processes, functions, integrations, etc.

Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization

Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. PMM, Merch Ops, SCPO, WMS, TMS, CatMan)

Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents

Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers

Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions

Assists other team members with benchmarking and sizing exercises

Conducts technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops technical solutions to meet those needs.

Provides a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, operations consulting, troubleshooting, system testing, programming, etc.

Provides technical expertise on development projects.

Works with appropriate parties to ensure issues are resolved.

Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned

Works with project team to understand and help to refine and define project technical requirements from technical specifications.

Diagnoses business and technical expectations on a project. Works with the appropriate parties to effectively estimate project timelines.

What we are looking for:

Bachelor's degree (or higher) in Computer Science or Engineering or other relevant discipline

5+ years of experience in implementing, designing, developing PMM or Merch Ops solution (or similar solution)

In-depth knowledge of merchandising software solutions and technical architectures

Required skills would include coding in PL/SQL, Oracle database skills, Linux batch scripting, Integration Build (API/JSON and Flat File), Batch schedule planning. Basic knowledge of React, Node.js are an asset.

Knowledge of business processes in the Supply Chain Management discipline

Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.

Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications

Either NextGen/SaaS Technology skills (Azure, M&D, SaaS/DevOps Concepts, etc) – OR – Engineering/Development skills with ability to drill deep into Merch Ops code

Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

Synonym title : Technical Architect

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