Customer Service Officer

AI Job Summary

Experience answering customer phone calls and emails, and assisting customers at the counter.

Experience booking deliveries and customer collections.

Experience entering delivery information and updating records accurately; use computers/email/phone systems.

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Role Type

On-site • Permanent • Full-time • Frontline Experience

Description

Wollongong | Customer Service Officer

About First Choice Couriers

First Choice Couriers is a family-owned transport and logistics company that’s been operating across the Illawarra, Southern Highlands, and South Coast since 1999. With more than 140 team members across our sites, we’re proud to be one of the region’s largest local transport providers.

We provide transport, warehousing, and logistics services for businesses across the region and beyond. Everything we do is guided by our values – Compassion, Excellence, Respect, and Integrity.

We believe good people, good service and strong relationships are what make the difference.

Customer Service Officer

We’re looking for a friendly and reliable Customer Service Officer to join our team.

You’ll be one of the first people our customers speak to, helping with delivery enquiries, bookings, collections, and day-to-day support. You’ll also work closely with our Operations team and drivers to help keep things running smoothly.

No two days are the same in transport, so this role suits someone who enjoys staying busy, solving problems and working as part of a team.

This is a full-time position and is based in Unanderra, NSW.

What’s on Offer

A supportive team that helps each other out

Monday to Friday work – enjoy your weekends

Stable work with a well-established local company

Training and support to help you learn the role

A fast-paced environment where the days go quickly

Opportunities to build your skills and grow with the business

A workplace where people are treated with respect

What You’ll Be Doing

Answering customer phone calls and emails

Booking deliveries and customer collections

Helping customers with delivery updates and enquiries

Working closely with drivers and operations throughout the day

Assisting customers at the counter

Entering delivery information and updating records accurately

Helping solve problems and keep customers informed

Providing friendly, professional service every day

What You’ll Bring

Good communication skills and a friendly attitude

Strong customer service skills

Good organisation and time management

Attention to detail and accuracy

Confidence using computers, email and phone systems

Ability to stay calm and organised in a busy environment

A willingness to learn and support the team

Previous customer service or administration experience is helpful, but not essential

Why First Choice Couriers?

At First Choice Couriers, people matter. We work hard, support each other, and take pride in what we do.

Many of our team members have grown their careers with us over the years, and we’re proud of the positive and down-to-earth culture we’ve built.

If you’re looking for a role where you can be part of a good team and make a real contribution each day, we’d love to hear from you.

First Choice Couriers is committed to building a workplace where everyone feels welcomed, respected, and supported. We encourage applications from people of all backgrounds and experiences.

Company Overview

First Choice Couriers is a locally-run transport business that has been operating for more than 20 years. With a growing team and expanding fleet, we pride ourselves on instilling our values into every process, to guarantee you are interacting with more than just a company. Our values-based approach has created an excellent service and led us to form strong bonds with some of the most prestigious companies in the world.